Frequently Asked Questions

Find answers to common questions about our jewelry and services

What materials are your jewelry made from?

Our collections feature a variety of high-quality materials including sterling silver, gold plating, surgical steel, and nickel-free alloys designed for sensitive skin.

How should I care for my jewelry?

To maintain shine, avoid contact with water, perfumes, and lotions. Store your pieces in a cool, dry place, preferably in the original packaging or a jewelry pouch.

Can I return earrings?

For hygiene reasons, we cannot accept returns or exchanges on earrings unless they are faulty at the time of purchase.

Do you offer gift wrapping?

Yes, we offer premium gift packaging options at checkout, perfect for making your Lovisa purchase a special gift.

How do I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.

Is your jewelry hypoallergenic?

Many of our ranges, specifically our 'Sensitive' and 'Sterling Silver' collections, are designed to be hypoallergenic and gentle on the skin.